SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of petsonlystore.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://petsonlystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Finding the right jacket for my pup has always been a struggle, but this one has met all our needs! The quality is evident in every stitch, and it fits him perfectly, providing warmth without restricting movement. He used to shiver on colder days, but now he's eager and ready to go out no matter the weather. The jacket's design is not only functional with its easy zipper and leash rings but also incredibly chic. It's comforting to know he's warm, dry, and stylishly equipped for winter. Definitely a must-have for any dog owner!
I never knew a dog jacket could make such a difference until I tried this one. It's been an exceptionally cold winter, and this quilted puffer jacket has been a savior for my aging retriever. The durable, waterproof material is perfect for her outdoor strolls, keeping her warm and cozy. What I appreciate most is the attached D-rings, making leash attachment a breeze during our walks. The quality is outstanding, and it washes up like new every time. Highly recommend for anyone looking to provide extra warmth and protection for their pet!
As winter approached, I was anxious about keeping my dog warm and dry. That's when I found this jacket and it has been a game-changer! Not only does it keep him snug during our chilly morning walks, but its waterproof feature means he's protected even when it's drizzling. The quilted padding seems so comfortable, and he struts around looking quite stylish. The convenience of the zipper design is a bonus for quick dressing. I'm thoroughly impressed with the quality and functionality!
My husky adores her new jacket, excellent quality and fast delivery.
Great fit for my dachshund, perfect for rainy and cold weather.
The quality of the vest is impressive.
Excellent product, very happy with the purchase.
Fits well for my 14kg dog, comfortable and ideal length.
The jacket is of good quality and highly recommendable.
XL size is great for my 9kg Jack Russell.
Attractive padding and good material, fits well on my large dog.
Fits my dog perfectly, covering essential areas while leaving paws free.
The jacket is lovely and of great quality.
Perfect fit for our chocolate lab and arrived promptly.
Absolutely love this jacket.
Excellent jacket, very happy with the purchase.
The fit is impeccable and the quality is outstanding.
3XL is a perfect fit for my 12kg Bulldog, very satisfied.
Fits great and ordered two more as backups, enhancing my dog's willingness for walks in colder weather.
Good quality and fast delivery. Fits my 15kg Bulldog perfectly.
The size is a bit snug but the quality seems promising.
Matches the description with a very nice finish and warmth. Fast delivery too.
The jacket is suitable and of good quality. Thank you to the seller.
The size is just right. Quality is comparable to a down jacket!
The quality is impressive, fitting my small dog well with room for movement.